Frequently Asked Questions

Which Bills can I pay at Vascomm GİŞE?

You can pay bills for your fixed and mobile phones or you can refill your prepaid mobile phone accounts. You can also pay bills for all national utility companies, as well as regional service providers or local municipality services. This can be done through Garanti Bank Kolay Vezne system for over 250 institutions.

Which products/brands can I buy at Vascomm GİŞE?

  • Istanbul Ferry Line tickets
  • Intercity bus, train and maybe flight tickets
  • Discount coupons or deals of the day opportunities 
  • Movie, cinema, concert, theatre, game or show tickets
  • You can send flower to your loved ones
  • You may also send gifts and gift certificates

In addition to the above you can apply for bank loans, bank credit cards, insurance policies or fill an application for various services.

How safe is payment or processing at Vascomm GİŞE?

All processing or payments at Vascomm GİŞE are very safe, similar to making a payment at any shop with Garanti Bank POS. Our system has been designed and developed to perform a secure transaction and payment and also protect customer information. All payments are done by card present with chip and pin, password protected, transactions are encrypted. Unlike internet online payments, where card is not present, sometimes pin and password are not asked and even CVV is also requested. Internet online payment transactions that do not use a 3D secure platform is prone to Charge Back, so the sale or payment might not be reliable and secure.

The unattended POS device that is installed at the kiosk, Vascomm GİŞE has been programmed by Garanti Bank similar to all POS devices installed in more than 400,000 merchants across Turkey. Processed transaction information is transferred to Garanti Bank without any interruption and intervention. Only you know the card pin number and never tell it anyone.

But at the end of every transaction Vascomm GIŞE will print an information slip for you, at that time our system keeps a copy of that slip at the central database and also at the kiosk as well. This slip, copy of the printed-paper is for future inquiries and proof of operations.

How can I sell my products and services at Vascomm GİŞE?

Selling your products at Vascomm GİŞE is very similar to making sales at your shop. Customer will touch the button of your logo on the touch screen and you start selling your product, fast and vey secure. Then you should deliver your product or services to your client based on predefined delivery conditions. You need to have a Merchant Agreement with Garanti Bank in order for the bank to transfer the payment to your account. You sell to your customer directly, Vascomm is not involved in between you and your customer.

Vascomm does not need to keep your stock or buy and sell your product. You will sell your product; Garanti Bank will perform money collection, then transfer the money to your account.

Are all bank cards accepted at the Vascomm GİŞE?

Definitely. At Vascomm GİŞE all bankcards are accepted, local Turkish banks as well as international banks as long as they have VISA, MasterCard, Maestro or Electron. Debit, credit or prepaid cards are also accepted. Not for bill payments but for Vascomm GİŞE operations you can use PayPass, DIT and Trink or NFC capable mobile phone payments. There may be some limits for different card payments depending on your bank agreements, card type, tyep of products and services, or time of the payment.

Why do we only accept card payment at Vascomm GİŞE?

According to BKM (Interbank Card Center) August 2011 report there are 49.700.000 credit cards and 76.800.000 debit cards in Turkey. Also some residents who live in Turkey or tourists may have their international cards.

These numbers show us that credit and debit card is widely used as a payment instrument and well accepted in Turkey. As the general design principles of Vascomm GİŞE, we want you to keep your cash in your pocket, make your payments through a secure, fast, and reliable platform.

Interbank Card Center, BKM has listed below some of the information and consideration. It is very easy to see the possible benefits of using card very intelligently.

  • When you use a bank card, you do not need to carry to much cash which eliminates the risk of loosing or stealing.
  • Reducing the use of cash will also reduce bureaucracy, improve buying power, brings transparency and allows control of expenditure for the consumer.
  • Paying with a credit card, will allow you not to delay your other necessary expenses since you pay the money after you receive the service or buy the product.

Why cash is not accepted at Vascomm GIŞE?

We have a good reason for that.

In general when you pay or put your money in an unattended machine, kiosk or equipment there are several possible problems. If you do not want to experience the listed problems below and lose your money think again. At Vascomm GİŞE there are no problems like that.
If we can list some of the problems of Cash Payments;

  • After you insert your cash at the unattended device or kiosk and the process does not complete for any reason you cannot take back your cash. There will be nobody from the kiosk owner or operator. At Vascomm GIŞE your card is charged when the transaction is completed and you can see it on the printed slip.
  • For example you have purchased a ticket for an activity and the activity is cancelled. How can you get a refund? Let's say you bought a IDO Ferry ticket or a plane ticket and due to weather conditions that ferry or plane trip has been cancelled. What do you need to get a refund? At Vascomm GIŞE the company can transfer money to your card by just informing your issuer bank of your card.
  • When you pay with cash you may pay more than you need to, but most cash-accepting kiosks do not give money back. Even if they give you some change you may still loose fractions or kurus amounts. At Vascomm all payments are exact, you do not pay more than you need to.
  • Some kiosks transfer the change to a virtual wallet. In this case that amount is not with you anymore and you can use it again only at that device if you come again. Virtual wallet must be questioned for its legality, security, safety and usability.
  • Cash accepting kiosks always have a security risk, collection, insurance and reliability. Due to its cost structure it is expensive to operate a cash accepting kiosk network. So this high cost needs to be passed on to customer who uses them. Vascomm GIŞE access and service fees are very low compared to other payment and collection points.
  • Due to possibility of counterfeit cash conflicts between the kiosk operator and customers may happen.